Customer resources
Service Guidelines
Please review these guidelines before and during your scheduled service appointment.
Need Help? Contact UsBefore Your Appointment
Adult Required
An adult (18 years or older) must be present throughout the entire service appointment.
Clear Access
Please ensure the appliance is easily accessible. Remove any obstacles such as laundry, furniture, boxes, cleaning supplies, toys, and storage items.
Secure Pets
For the safety of everyone, please keep pets in a separate room during the service visit.
Appliance Location
If your appliance is located inside a cabinet, closet, garage, laundry room, or another confined space, ensure there is sufficient room for the technician to work safely.
Describe the Problem
Be prepared to explain what issue you are experiencing, any error codes displayed, when the problem started, and any previous repairs.
Model & Serial Number
If available, have your appliance model and serial number ready.
During Your Appointment
Safe Work Area
Please keep children and pets away from the technician's work area at all times.
Diagnostic Process
Our technician may need to disconnect electrical power, shut off water valves, move the appliance when necessary, and perform electrical and mechanical testing. Please allow them to complete diagnostics without interruption.
Repair Time
Some repairs can be completed during the first visit. Others may require ordering manufacturer-approved replacement parts.
Additional Findings
If additional issues are discovered, the technician will explain them before proceeding.
Service Limitations
Our technicians cannot:
Certificate of Insurance (COI)
If your building, condominium, or residential community requires a Certificate of Insurance (COI), you must notify us at least 24 hours before your scheduled appointment. Failure to request the COI in advance may result in the appointment being rescheduled.
Electrolux / Frigidaire Warranty Service
If your appliance is covered under the manufacturer's one-year warranty, a valid proof of purchase or sales receipt must be available on the day of service. Without proof of purchase, warranty coverage cannot be verified, and the service may be rescheduled or billed directly to the customer.
Appointment Changes
If you need to cancel or reschedule your appointment, please contact Flash Appliance Repair as soon as possible.
Our Commitment
Flash Appliance Repair is committed to delivering:
Important Notice
If the appliance is inaccessible, the work area is unsafe, an adult is not present, or required access cannot be provided, the technician may be unable to complete the service. Depending on your warranty provider, retailer, or service agreement, additional trip charges or a rescheduled appointment may apply.
Need Assistance?
If you have any questions before your appointment, our customer support team is here to help.